The Thread: Act XXVII
The problem is you should be
ordering rock by how much the
average rock weighs or the
average length or width.
can be interpreted differently by
each person and are relative terms.
Not really the vendor's fault
definition of "small" is
not the same as the
of "small" or "smaller."
What a great read.
Amazing how opinions can differ.
Two things I want to add.
1. Damselblue - please start using paragraphs!!
I didn't even bother reading your last few posts
as they were doing my head in. Sorry.
2. Base Rock - in the good old UK it refers
to dead rock such as tufa, lava, etc.
Never heard of it mentioned anywhere
on the five or six forums and many
clubs and shops I visit as anything else.
I agree with whoever it was who said
about semantics. You guys have been
arguing the same side really. lol
Originally posted by bonzo
"I pity the poor LFS when your first hermit dies. "
A G R E E D
I too did not read the last two posts
as this thread is becoming repetitive.
I think your rock looks OK!
It sure is not the best looking rock I've seen,
BUT it does not look too bad.
Rocks come in all shapes
I will use paragraphs from now
on since it is offensive.
If I get a hermit that dies,
then that is fine.
Thank you for your post.
If you spent money for something
that wasn't as portrayed, I think
you'd be a little upset.
Also putting me in the same
category as a terrorist is just
plain mean and shows no
customer service skills.
So I'm sorry for everything
I've done once again.
Every single person on here has spent
money and not received what they
expected or equipment that has not
worked as advertised.
I have purchased Seaclone and
Berlin Skimmers, Rio pumps,
cheap heaters, etc., all of which
were advertised as high-quality and
turned out to be junk.
I've recently purchased from a company
(complete disaster) and received
four dead lettuce nudibranchs that I now
have a credit for, but I must purchase
additional livestock and pay shipping
to use my $26 credit.
I went to my LFS and purchased two
recommended peppermint shrimp that were
devoured by my hawkfish in 10 seconds.
I'm truly not trying to bash you
and I completely understand your
disappointment. When I'm PO'd,
I explain it in the vendor experiences
forum and take it as a lesson learned.
(Discussion Group Moderator)
Enough, take this private !
is CLOSED .............
Not quite yet little guy ...
the story didn't quite end here!
Damselblue still had more to say ...
she constructed the following complaint to
the Better Business Bureau.
Here's what she had to say ...
I need to report this company because
they did not send me the items requested.
I requested a
live rock and got
something that was nothing like what was
on their website.
When I brought this to their attention,
they did nothing to want to help me.
I then took it to a public forum.
They admitted on the forum that this live rock
they sent me was not their best stuff.
That they knew it was bulky and blocky.
I cannot use this to aquascape.
This rock came in infested with live black
land spiders. There was no coralline algae
on this rock. Maybe 5%. In their pictures,
they have a least rock with 80% coralline.
This is beneficial to a reef aquarium,
which is what I was starting.
They publicly referred to me as a terrorist
and that they would not deal with terrorists.
This in no way shows me they are willing
to try and make up for the crap they sent me.
Most of this live rock was
It was supposed to be live.
They referred to me on a public forum as a
terrorist because I told them how unhappy
I was with my rock.
I donít know if anyone there knows anything
about reef keeping. Live rock is the
basis of a reef system.
I ordered 66 pounds of live rock.
This live rock came almost completely
It was supposed to be
like they show on their website and
instead I got boulders and have almost
no where to place corals.
The box also contained a lovely nest of
spiders as I opened the box. An infestation
that was really gross. There were tons of
spiders and they were crawling around my
apartment, on me, and my gloves as I was
going through trying to get them out.
It was really gross.
This seller is a
and I want to try
and help other hobbyists out there, so they
are warned about this company.
They offered to send me smaller pieces.
I do not want this.
I was publicly
I am a good person. They referred to me
as a terrorist, they lied about me several
times online to various people.
They said I tried to order two times from.
Extra Large pieces.
First off, my aquarium is small.
Itís a 40 gallon reef.
Extra Large pieces would not fit.
They lied about me
so many times
I cannot even count.
They have very, very poor customer service
skills and are mean.
They only offered to help after almost
I posted on the reef forums.
Then that is when other people stepped up
and said I was sent crappy rock as well.
This is supposed to be Ultra Fiji Premium.
Well, I got
Completely and utterly disgusting.
I do not want to deal with anyone that
would refer to me as a terrorist.
I donít know if itís because of my
last name or what. They are cruel
and mean. Other customers should
not have to ever deal with this.
Consumerís Desired Resolution:
I want a refund.
And here I thought I was going to get
some sleep! I wonder what the folks
on "The Thread" would have thought
if they read what Damselblue wrote within
days of "The Thread" being closed?
I'm too curious now ... what happened next?
(But don't keep me up too long ...
it's WAY past my bedtime !!)
Upon receipt of the copy of
Damselblue's BBB complaint,
the company responded.
The Better Business Bureau was
sent the link to Damselblue's
intial post in "The Thread."
They closed her case.
After this occurred,
Damselblue then contacted her
credit card company and they were
then sent the link to her initial
post on "The Thread."
They too denied her claim.
Please join us
which follows for
a bit of discussion ...
... To Epilogue