Cancellation Policy - www.livestockusa.org

Our Cancellation Policy

Your live rock or corals are ordered specifically for you. Since we are not a stocking warehouse, and your order for livestock is sent overseas to be filled, there is a definite process which occurs from the moment your order is placed.

Cancellation of your order is only possible during certain points of the ordering process. It is possible to cancel immediately after placing your order (within 24 hours), only if your livestock has not already either been packed or shipped from overseas. In other words, if you place an order and we have already faxed it overseas to be filled we cannot cancel it, as it is already in progress.

Within the first 24-hour period (if your order is not already in the process of being packed or shipped), if needed, you may cancel your order. But, please note that at this point in the process, we have already determined your airline and have made necessary preparations for your live shipment. All of this takes time and effort.

Due to this, we ask that you please make your ordering decision carefully so there is no need to cancel your order. Please plan in advance, and during certain times of the year when there may be delays or closures overseas due to holidays, weather events, etc., please be prepared to be patient under these unforeseen circumstances.

If you should find a need to cancel your order, and it is possible to do so, you will receive an electronic refund to your Paypal or credit card account. Of course, we always regret if you elect to cancel your order, as we are confident that you would have been pleased with your purchase.

If you have any questions or need ordering advice or suggestions, please do not hesitate to contact us.

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