Our Cancellation Policy
Your live rock or corals are ordered specifically for you.
Since we are not a stocking warehouse, and your
order for livestock is sent overseas to be filled,
there is a definite process which occurs from the
moment your order is placed.
Cancellation of your order is only possible during
certain points of the ordering process. It is
possible to cancel immediately after placing your
order (within 24 hours), only if your livestock
has not already either been packed or shipped
from overseas. In other words, if you place an order
and we have already faxed it overseas to be filled
we cannot cancel it, as it is already in progress.
Within the first 24-hour period (if your order is not
already in the process of being packed or shipped),
if needed, you may cancel your order. But, please
note that at this point in the process, we have
already determined your airline and have made
necessary preparations for your live shipment.
All of this takes time and effort.
Due to this, we ask that you please make your
ordering decision carefully so there is no
need to cancel your order. Please plan in
advance, and during certain times of the year
when there may be delays or closures overseas
due to holidays, weather events, etc., please
be prepared to be patient under these unforeseen
If you should find a need to cancel your order,
and it is possible to do so, you will receive an
electronic refund to your Paypal or credit card account.
Of course, we always regret if you elect to cancel
your order, as we are confident that you would have
been pleased with your purchase.
If you have any questions or need ordering
advice or suggestions, please do not hesitate
to contact us.