Ordering Information

How it All Works -


Our ordering process ...

Our shipments of live rock or corals are sent to your local airport.
We ship to just about all major U.S. airports.
You may e-mail us before placing your order to inquire regarding your nearest major airport. At that time, we can tell you what your approximate shipping costs will be, or you may check our
Shipping Rates page for an estimate if your airport is listed.



For live rock or coral orders ...

After we have received your order and know what the shipping schedule is going to be, you will receive an e-mail telling you when your shipment is expected to arrive LAX and when it is expected to arrive at your local airport.

When your live rock or corals have arrived to LAX and have been shipped on your airline, you will receive an e-mail letting you know what flight your shipment is expected to be on and when it's scheduled to arrive at your airport. At this time, you will also receive other pertinent information regarding your shipment, as well as contact information for your airline. If you have any questions along the way, you may either e-mail us or call us. Shipping cost averages about $1.00 per pound. Your shipping payment is made directly to the airline when you pick up your order.

Leadtimes for the various livestock products can fluctuate and are dependent on where your live rock or corals originate from, as the incoming flights may arrive on different days. Due to this, ship days may vary. Also, we place our orders several days in advance of the incoming shipments. If your order is placed prior to our ordering day, your order may arrive in approx. five days (or sooner), but if your order is placed just after our ordering day (deadline), your order will more than likely arrive with the subsequent incoming shipment, which can be a week+ later. Also, there can be delays during certain times of the year. Planning ahead is crucial when scheduling your livestock order ... if you would like to find out what the shipping schedules are in advance of placing your order, just send us a message or give us a call.

Your phone number will be required upon ordering ... thank you!

Our E-mail

birdfish AT livestockusa DOT org
(Insert @ and a dot in place of capital letters)

Toll-free Phone (landlines):
(866) 874-7639
(855) 225-8086
Monday through Friday from 9:00 a.m. to 5:00 p.m.
(Central Time)

If you have trouble getting through, please call the following
cell phone number and we'll call you right back.
(830) Two75-Three144

Note ... this phone does not receive text messages or data files.



If we are temporarily unavailable, please leave a message ...
we will return your call as soon as possible.


If you own a store and wish to inquire about our products, please send us
an e-mail and let us know where you are located. Thank you.


Notes:
We cannot accept international orders for live rock or corals and we cannot make arrangements to meet at Los Angeles International airport. Although not the norm, airline delays or mishandling can occur; we unfortunately have no control over this and cannot be held 100% responsible.

After you have placed your order, please be sure
to visit our ORDER CONFIRMATION page.

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Cancellation Policy




LIVE ROCK PHOTOS & PRICING PAGE


To place your order on-line, please refer to our
LIVE ROCK ORDERING PAGE



Assorted boxes of hard or soft corals are available
in box lot quantities, as well as assorted boxes of acropora.

Please refer to our  Corals Information page for more information.