"Gettin' the Goods" ...
For live rock, corals, or anything of weight, airport to airport
shipping is by far the cheapest way to go ... and, it's also the quickest.
From the time we receive our shipment at LAX to the time you get your order,
it will average faster than a fish store gets theirs from a wholesaler.
This is predicated upon your prompt arrival at the airport to pick up your shipment.
Having spent many, many years in the wholesale supply end of this business,
we can tell you a secret ... amongst L.A. (and probably all) wholesalers,
we believe there is a special place for those who would allow live animals
sit at the airport, and not pick them up IMMEDIATELY!!! It is vital that the
animals are picked up as quickly as possible.
Typical air freight charges are about .70 cents per pound from
LAX to about half-way across the country. And, about $1 and change per pound
from coast to coast. This is far below the $4 per pound for typical
door-to-door services, which are no faster.
The airlines we use often include Southwest, Northwest, Delta, American, United,
and others. Just tell us what you are looking for and we can
give you an estimate on the freight charges the best we can.
As soon as your order is shipped, you will receive an e-mail
informing you of your airline, the estimated arrival time of your
order, your airway bill number, and the phone number of the
airline, which is sometimes the number to your local cargo office.
We also track your shipment and if there is ever any delay,
you will receive a notification so you know what's happening.
Often, if we are able to gather confirmation that your shipment
is on its way, we will e-mail you again to keep you updated
on its arrival time so you can make plans to get it.
After your order has arrived at your area airport, the airline needs
a bit of time to unload the plane to make your order available to you.
The amount of time allowed for this varies, with freight breakdowns
of one to two hours at larger metropolitan airports, to half an hour
to an hour at smaller airports. It's important that you call the airline
before driving over there so you can confirm that your order has
not only arrived, but that it's available and ready to be picked up.
Your freight will be sent collect, so you will pay the airline when
your order arrives. In this way, you only pay your actual shipping costs.
The airline will ask you for your airway bill number and your name
(you may be required to show proof of you who are ... so, if you are
going to be sending someone else to pick up your order for you,
please let us know that in advance so we may sure to include their
name on your paperwork).
All of our orders leave with the thought in mind as to what your local
temperature is going to be when your package arrives. Your order may
require ice packs or heat packs, depending upon the weather.
If you order corals, your box will also be insulated with styrofoam
and newspaper. On days when temperatures are extremely hot or cold,
we strongly urge you to pick up your order as soon as you are able to.
We truly care about the animals and treat them as they should be
treated ... as precious cargo! You will find that we will always do our
best to make sure that the communication between us is clear and
punctual ... we want this to be a good experience for you and a
safe one for the creatures involved. We'll do our absolute best to
make things easy for you ... and, you can always call us if you
have any questions whatsoever!
We hope this has helped to answer any questions you may
have had regarding our ordering and shipping process ...
it may sound complicated at first, but actually, it's all very
well thought out and you can be assured that we will always
handle your order with care. After you receive your shipment,
we really want to hear from you ... so, please take a
moment to let us know you received your order.
Sorry ... we do not ship internationally and picking up at LAX is not an option.
For questions regarding shipment weights, please see our article ...
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