SHIPPING RATES / INFORMATION SHIPMENT TRACKING

"Gettin' the Goods" ...

For live rock, corals, or anything of weight, airport to airport shipping is by far the cheapest way to go ... and, it's also the quickest. From the time we receive our shipment at LAX to the time you get your order, it will average faster than a fish store gets theirs from a wholesaler. This is predicated upon your prompt arrival at the airport to pick up your shipment. Having spent many, many years in the wholesale supply end of this business, we can tell you a secret ... amongst L.A. (and probably all) wholesalers, we believe there is a special place for those who would allow live animals sit at the airport, and not pick them up IMMEDIATELY!!! It is vital that the animals are picked up as quickly as possible. Typical air freight charges are about .60 cents per pound from LAX to about half-way across the country. And, about $1 and change per pound from coast to coast. This is far below the $4 per pound for typical door-to-door services, which are no faster. The airlines we use often include Southwest, Northwest, Midwest Express, American, United, and others. Just tell us what you are looking for and we can give you an estimate on the freight charges the best we can. You may also refer to our Shipping Rates page to get an idea of shipping costs. Sorry ... we do not ship internationally and picking up at LAX is not an option.

The shipping process As soon as your order is shipped, you will receive an e-mail informing you of your airline, the estimated arrival time of your order, your airway bill number, and the phone number of the airline, which is sometimes the number to your local cargo office. We also track your shipment and if there is ever any delay, you will receive a notification so you know what's happening. Often, if we are able to gather confirmation that your shipment is on its way, we will e-mail you again to keep you updated on its arrival time so you can make plans to get it. After your order has arrived at your area airport, the airline needs a bit of time to unload the plane to make your order available to you. The amount of time allowed for this varies, with freight breakdowns of one to two hours at larger metropolitan airports, to half an hour to an hour at smaller airports. It's important that you call the airline before driving over there so you can confirm that your order has not only arrived, but that it's available and ready to be picked up. Your freight will be sent collect, so you will pay the airline when your order arrives. In this way, you only pay your actual shipping costs. The airline will ask you for your airway bill number and your name (you may be required to show proof of you who are ... so, if you are going to be sending someone else to pick up your order for you, please let us know that in advance so we may sure to include their name on your paperwork). All of our orders leave with the thought in mind as to what your local temperature is going to be when your package arrives. Your order may require ice packs or heat packs, depending upon the weather. If you order corals, your box will also be insulated with styrofoam and newspaper. On days when temperatures are extremely hot or cold, we strongly urge you to pick up your order as soon as you are able to. We truly care about the animals and treat them as they should be treated ... as precious cargo! You will find that we will always do our best to make sure that the communication between us is clear and punctual ... we want this to be a good experience for you and a safe one for the creatures involved. We'll do our absolute best to make things easy for you ... and, you can always call us if you have any questions whatsoever! We hope this has helped to answer any questions you may have had regarding our ordering and shipping process ... it may sound complicated at first, but actually, it's all very well thought out and you can be assured that we will always handle your order with care. After you receive your shipment, we really want to hear from you ... so, please take a moment to let us know you received your order. For questions regarding shipment weights, please see our article ... ROCK WEIGHTS

SHIPPING RATES SHIPMENT TRACKING Our E-mail Home To view other pages, you may choose from topics in dropdown menu ... This is a place Holder text This is a Place Holder text This is a Place Holder text This is a Place Holder text To Our Site Map

© www.livestockusa.org 2001-2007