Welcome to Our
Customer Service Corner
"How may we help you?"
Customer service for us is mostly about treating our customers in a way that we would like to be treated ourselves if we were in their shoes. That's why we do our best to keep our customers informed ... from the time an order is placed, to the time it is in our customer's hands ... and even a little beyond that!
We try to make the entire process as easy and enjoyable as possible. We are not only on YOUR side here, but we take your experience and satisfaction personally. This means working hard at making sure you know the "when and where" of your order or shipment as quickly as we get the information and answering your questions as they come up ... either ahead of time with the various pages on our website, or, personally, with e-mail communication if you have any questions along the way.
We enjoy receiving comments of appreciation from our satisfied customers regarding our customer service. Here are some comments that have been received by us, we thought we'd share some of them with you here ...
Thanks for your customer service and your
company's quality product ... - Darren G.
I knew there was a reason I loved you folks so much.
You care. - Cedric W.
Dealing with your company has been a great experience.
- Troy G.
Your company is one of the best I have worked with.
Please keep up the good work. - David P.
Again, thanks for your professionalism and
great service. - Shawn G.
The main reason I went with Livestockusa
was because of you and your customer service.
Your quick responses to my questions
made the difference. - Lynn V.
Your telephone call to me this morning was
greatly appreciated. That literally made the
difference between picking my rock up an hour
later or picking it up 8 hours later (LONG STORY !).
Anyway, the rock looks INCREDIBLE !!!!!!
I would endorse you guys in a heartbeat !!! - Joe D.
Thanks again for being so professional and I look
forward to my next purchase from your company. - Ron B.
I want to say thank you so much for the
outstanding service you and your company
has provided me! It has been an absolute
pleasure doing business with you. - Sam N.
I am so pleased and really appreciate the
excellent customer service. It's rare these
days to find companies that under promise
and over deliver. Thanks again for
the wonderful service!!!! - Greg V.
Hey, thanks for checkin in, the rock is great ...
most of the sponges even survived ... I am very
impressed. Thank you for the great business ...
I have recommended your company to my friend
and I will use you guys in the future. - Mark D.
Thanks again, you have been good to work with
and the rock is really good. - Tim M.
I just want to say thanks for your support and attention
to my shipment ... I'm glad I decided to order my
live rock with your company. I will recommend
your live rock to my friends in the hobby. - Adrian T.
Thanks for the $ refund ... can't imagine a company
that has such ethics....I can only hope my children
will have such high standards in their life.
Thanks again. - Lezli W.
Thank you again for your promptness and honesty.
I value this in a business.
Another satisfied customer, Neil B.
Thanks to all of our customers who have sent us such nice messages ... it really makes us feel that we are doing our job well, and the reward of such comments means a lot to us.
This "wing" of our website is going to deal with some various types of scenarios that can arise. Knowing what to do (or what not to do) when a problem arises can be crucial to your enjoyment of your hobby. So, these pages will offer some thoughts on the best solutions to some problems.
While we strive for 100% customer satisfaction, and often "exceed" that with overly-delighted customers, an occasional situation may arise which requires attention, and there can be situations which are not within our control, especially when dealing with shipments from overseas (air freight), which we do our best in handling. But, some things don't always work out the way we've planned (no matter how hard we try), and it's not always possible to please everyone all the time ... but, we can try!
There is going to be an area here where we will "bare our customer service souls" showing you a few examples of some actual scenarios in which the customer and the company sorted out a potential problem together, as well as some other examples. There are two things that very important in any customer-vendor relationship ... fairness and honesty on both sides. Without consideration for one another, arriving at workable solutions becomes difficult.
So, this page is going to deal with a few of these subjects, throwing some ideas around and exploring some of relationship issues that can arise between the supplier and the hobbyist. We think it's going to be quite interesting and hopefully you will enjoy what will be presented here.
Join us in our presentation of ...
"The Thread"
Here are some other customer related pages ...
CUSTOMER COMMENTS
Our customer comments page is by design completely unsolicited. We only ask permission for usage of the exact real responses we receive. 99.9% of our customers are happy and have glowing positive experiences ... this is not an accident ... it's on purpose. That is the way we planned it, and usually, it works great!
CUSTOMER PHOTOS
Also unsolicited, these photos shared by some of our customers are great to see ... viewing the live rock after it has been aquascaped really shows the character of the different types of live rock!
ABOUT US
A little background about our company.
To view other pages, you may
choose from topics in dropdown menu ...
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