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Here are some unsolicited e-mails received from customers about their experience. Thanks to all of you who have sent in your comments! ______________________________ Regarding Tonga Vava'u (Deepwater) Live Rock ... "This live rock is the real deal, I couldn't have picked it out better myself. Three large show pieces and several medium to small pieces with very little breakage on any of it. It's got lots of coral heads, caves, tunnels and more shape than you could hope for. The largest piece is about 15 inches by 16 or 17 inches with large coral heads, one cave about 2 and a half inches deep and one tunnel about 4 inches long. This rock is awsome!!!!" Glen - Tulsa, OK "Picked up the rock today and it looks great! Very impressed - perfect mixture of shapes and sizes, including a couple of larger (as good or better than some show pieces I've bought). Sea urchin and a large sea cucumber who came along for the ride didn't make it, but a smaller cucumber was showing some signs of life. Great biodiversity on the rocks (variety of coralline, variety of green vegetation, a branchy gregorian/coral or something such, etc.), even a small crab that made it surprisingly unscathed." Erick - Highlands Park, CO "I actually was really surprised. The rock is great. This was the first time I have ordered online. I received a nice mixture of sizes and the color is great. And by the way, you guys made it very pleasant as well. If I ever need rock again, you will be hearing from me. Thanks again." Eric C. - Seattle, WA "I received the rock and it was fantastic and in great shape. There was a show piece of Deepwater that must have weighed 45 pounds. The rock looked better than your website photos. It's been great doing business with you. Thanks for the great looking rock." Dwain - Tulsa, OK "It's the most amazing rock I've ever seen. Local store rock looks terrible compared to this. My buddy Brian in Kansas (who has bought a lot of rock from you) told me about your site. I sent him pictures of my rock and he was a little jealous. Lucky batch I guess. Thanks again." Richard - South Lyon, MI - Apr. '07 ________________________ Regarding Tonga Eva Live Rock ... "The rock is awsome!!! One massive show piece and one medium one, 4-5 smaller pieces that work well. I am curing in tank, and while there is lots of coralline algae, there wasn't much in the way of sponges to remove, ended up not rinsing at all, just took of the obvious (I think dead macroalgae mostly) and put it in. I'll try to let you know how long it takes to cure." "By the way your website is really great, and the main reason I bought with confidence on something that is in effect a bit of a mystery grab bag in terms of what you might get. Thanks for the great service." Ken H. - Vancouver, WA "We received our order of live rock today. Wow, what a deal. Not only was customer service class A, but so was the Tonga Eva rock. There is alot of coralline algae, and a good assortment of very nice size rock, including some very large show pieces. We are very pleased and couldn't be happier if we were at the holding tank, picking them out ourselves." Rod and Denise - Decatur, TN "I just want to express my appreciation for my Eva live rock order. When I opened the two boxes, it looked like I received rock that had been dipped in a rainbow and there were many nice, large pieces - two just barely fit through the openings of my 100 gallon acrylic tank. My ammonia level is unmeasurable now and my nitrites should cycle any day. I feel like a kid who can't wait to see what prize is in the box of Cracker Jacks. I wish you continued success." Joe R. - Fortson, GA "I want to say thank you so much for the outstanding service you and your company has provided me! It has been an absolute pleasure doing business with you and I will recommend your company to anyone needing rock. Thank you very much for a wonderful product. The Tonga Eva rock is absolutely gorgeous and I could not be happier. Thanks again for all of your fine work." Sam N. - Bozeman, MT "I was afraid of a lot of die-off from the long trip, but found the rock to be in excellent condition. It smelled like seaweed. The Tonga Eva (75 lb) is four large show pieces loaded with fissures and caves and the color is unbelievable (orange, yellow, pale green, bright red, lavender). There was less than a handful of rubble in the box. The Fiji branch is also beautiful with wonderful color and shapes. I was hesitant to do business on-line but have not seen the kind of quality I received in local fish stores and am thankful for the great customer service." Robin M. - Lehighton, PA "Thanks for the compliments on the aquascaping. I could not have done it without your great live rock!" Alan - Golden, CO 
Vava'u, Uaniva, Ultra-premium Fiji Large Thanks for the photo Alan! ________________________ Regarding Tonga Eva XXL Pieces ... "Received and very impressed! The XXL Tonga Eva rock was awesome. After staring at what looks like construction rubble in the local shops at $5 to $10 per pound, this rock took me back in time about 12 years when this is what live rock looked like. The largest piece is huge and complex ... a couple of pieces broke off during shipping, thank goodness, or I wouldn't have been able to get it into my 210! Add to this Kathleen's customer service which made me feel like I was your only customer and you could definitely say I'm destined to spend alot more time on your website." Darren G. - Miami, FL - May '07 Live rock is in my Rubbermaid sump. It is a lot bigger than I thought. It looks like a piece of coral reef in tropical ocean. I feel like l bought a piece of Kingdom of Tonga to my house. Live rock is awesome. I saved one large sea cucumber and a crab. They are doing good. The rock retains colorful coralline algaes (orange & purple). Thank you for refunding the difference. I appreciate your honesty on your business and quality rock you offered. Thank you again. Kun Soo - Boston, MA - August '07 ________________________ Regarding Tonga Eva and Vava'u Live Rock ... "Wow, is it great stuff! Huge, beautiful pieces, just covered in tons of life. Very impressed and pleased. Many thanks, and can't wait to get second batch!" With a follow-up letter ... "My tank is doing nicely and the rock that I got from you is still fabulous. The coloration is still vibrant and it has a lot of growth on it. It hasn’t diminished with time at all. If anything, it has gotten more beautiful. Thanks again." Tony G. - Boise, ID "LOVE THE ROCK !!! I picked the shipment up this afternoon, it is really gorgeous. I appreciate all the help and advice. I will certainly recommend you guys to anyone who asks me about my rock. Thanks for everything ... I think you run a "Class A" organization." Michael - Cleveland, OH "Wow, wow, wow...the live rock is so beautiful and surprisingly fresh. I can’t thank you enough for the great service and wonderful live rock. No doubt a few of my friends that are also redoing their tanks will place orders with you. Thanks again for the wonderful service!!!!" With a follow up note ... "I love the rock, the shapes are amazing. Thanks again. I am so pleased and really appreciate the excellent customer service. It's rare these days to find companies that under promise and over deliver." Greg V. - Mar. '07 "I got the rock and I’m amazed as to how nice it is. Thank you! I can’t believe how "live" the rock is! There were live crabs, some sort of red worms, and this slug like creature about 1-inch wide and 4-inches long on the rock. Once again, thank you!" Brett D. - Marlette, MI - August '07 ________________________ Regarding Tonga Uaniva Live Rock ... "Things went very well, your communication and customer skills are first-rate. The rock was in much better condition than I expected; being a life-long NW beach boy, you should let your nose and eyes judge sealife. The smell was similar to a bucket of freshly gathered oysters and the attached seaweed wasn't even dried-out. It looked like it had been harvested, then boxed without washing, which is exactly what I was hoping for; as undisturbed as possible. The pieces were much larger than I expected." Eric L. - Seattle, WA "The live rock is absolutely gorgeous and will definitely be the focal point of my tank. It’s been a pleasure working with you to get the live rock, and if I ever need more in the future, I would definitely order from you again!" Eileen - Havertown, PA "The pieces were very nice, with at least two of them being what I would call show size ... very large rock, a couple of large pieces and 2 or 3 medium pieces. Completely covered on life, some of which is dying off, but it looks absoultely beautiful ... I'd be happy to give you an enthusiastic endorsement on your website or to anyone who asks me. You guys were very friendly and great customer service." Howard D. - St. Louis, MO - Jan. '07 "The rock is great - really neat with lots of holes and crevices - also lots of coraline - thanks. Been in my tank now for about 5 days and the skimmer is just idling along so it looks like there is not a lot of dead/dying matter to deal with (except for the algae/plants - most of which I picked off before putting them in the tank). Also - virtually no rubble in the box. Only "surprise" I got is that I was expecting a bunch of medium sized rocks and what I got included one about 30+lbs. No big deal - actually looks good. " Rodger E. - Tucson, AZ - Feb. '07 "Just got the last piece in my tank. I must say, you did not let me down. This is by far the greatest rock I have ever seen. Absolutely amazing. I'll talk with you soon. Thanks again!" Brian - Emporia, KS "The Live rock is wonderful. I cannot find words to describe how pleased I am. There was one extremely beautiful piece of Uaniva that made the over weight worthwhile. The amount of rock I received fit perfectly in my 140-gallon tank. It has been great doing business with you." Rick H. - July '07 Received Tonga Uaniva, Eva, Vava'u ________________________ Regarding Tonga Branch Live Rock ... "I just have to say that I'm all around impressed. Excellent communication, excellent rock." Keith - Dacula, GA 
Tonga Branch Live Rock Thanks for the photo Keith! "Just wanted to thank you again for all of your help during this transaction. The rock looks INCREDIBLE !!!!!! I expected a few colors but this stuff looked like Fruity Pebbles when I opened the box. Smelling that signature smell of the ocean while standing in my garage was fun also. I would endorse you guys in a heartbeat!!!" Demetrius - Basking Ridge, NJ - May '07 
Thanks for the nice photos Demetrius! "You would not believe how fast my tank cycled. I was surprised. I was also amazed at how much other live stuff was still on the rock. I also have some new corals starting to grow. I think anyway. There is also some plant growth I'm not sure of yet, but I do believe it will turn out to be to my benefit. I do want to thank you for the speedy delivery of this rock. You are fantastic, keep up the good work." David P. - Surprise, AZ - Apr. '07 Received Tonga Branch, Shelf, Eva, and Fiji "Hi Guys, The rock was great. It stacked so easily making caves, arches, and ledges. I saw some "premium" live rock at my LFS and they wanted a fortune for it ... it was not even close to the quality you sent me. The Tonga especially had great shapes. I was definitely pleased and will pass your name on to everyone I meet in the saltwater hobby. Thanks again." Kerri D. - Waxhaw, NC - May '07 Received Tonga Eva, Vava'u, Uaniva and Fiji "The rock was nothing short of spectacular. The rock had orange, green, red and purple coralline algae, lots of small critters and worms and had a very fresh smell. There were 3 large show pieces with several smaller "shelf" type pieces that made aquascaping a breeze. I took my girlfriend along to pick up the extra 25 lbs. of rock I needed from a local fish store and she couldn't get over how much more expensive and how much the local stuff looked like lifeless limestone compared to what we got from you folks. " Greg M. - Martinsburg, WV - August '07 ________________________ Regarding Vanuatu Live Rock ... "WOW!!! The most beautiful live rock I’ve seen. I’ve never seen rock with so many holes, nooks and crannies. I was impressed with how fresh the rock smelled when I got it, I grew up on a beach and this is exactly what I expected. Thanks a bunch." Steve - North Las Vegas, NV 
Vanuautu Live Rock - Many thanks Phil! "How dare you send me such GREAT ROCK! You made it soooo hard to aquascape my tank, I couldn’t decide on which piece to put on top or upfront. I don’t think I have seen rock that looked this well in over 10 years. The rock has amazing colors and shapes. I was concerned about getting too many small pieces after ordering it and then reading more about the rock. Well you guys once again removed that worry as I had at least 3 show size pieces and it filled the tank nicely. After doing this transaction I have to wonder how you stay in business selling great rock at such a amazing price. The time spent on the phone with you the day before I even ordered anything was really appreciated and you had such great patience with all of my phone calls and your communication was perfect. Your advice on which airport to send to saved me a huge amount of money and the rock was packed extremely well. " Phil S. - Wheaton, IL - Mar. '07 
Many thanks Phil ... great-looking reef!! ________________________ Regarding Fiji Ultra-premium Live Rock ... "Thank you very much for everything! I must say, you weren't kidding about the quality of your Ultra Prem Fiji. There are so many colors, and so much life, with so many interesting shapes and sizes of live rock. You simply don't see this quality in the local stores around here. You lived up to your promise, and you were fast. I very much appreciated the updates and correspondence, all the way up until the time of my pickup. It is obvious that customer service is a priority of yours. Thank you!!!" Ryan P. - Denver, CO "Everything’s going great. The live rock pickup took all of 5 minutes. The rock is gorgeous and covered with coralline algae and various other macro-algae, possibly some sponges, and some mollusks, which I have yet to identify. The rock is, of course, curing at the moment. I will send you an update in a couple weeks once the rock is cured and in my display tanks." Charles P. - Providence, RI "The live rock looks great and was way beyond my expections for the price! There is a great variety of shapes and colors, this rock is astronomically better than Drs. Foster and Smith. Everything is fantastic." Zach - Manheim, PA "I picked up my rock today ... it's in my tank where I plan to cure it. I don't know much about live rock (this is my 1st tank), but the shape and size of the pieces look pretty awesome to me." With a follow-up note ... "I have lots of coralline algae, feather dusters, some spongy looking things, some halimeda algae, no unwanted critters that I could see. I just added my reef critters on Saturday, and they are doing well eating the lush algae bloom that has grown. I have lots of pods now as well. I have submitted your site on several reef forums on which I am a member. Good stuff!" Lynn V. - McAllen, TX - June '07 Regarding Fiji Ultra-premium 3-Box Combination ... "Just wanted to let you know that the three boxes were received and are happily "cooking" in my tank. Very nice pieces! The Fiji large was really three extra large pieces that, combined with the awesome Branch (one piece being 20" long!) ended up being very easy to piece together into a very nice looking reef tank. Thanks to your customer service and your company's quality product. Darren G. - Miami, FL - May '07 
Awesome aquascape ... thanks Darren! ________________________ Regarding Marshall Islands Live Rock ... "I just want to say thank you for the GREAT live rock, it was full of color and life and the shapes were awesome. It took me about one and a half weeks to cure it and it was ready to put in the tank." Josh R. - Erie, PA "Hey Guys, Love the rock. The 70 lbs of Marshall came in first and was some of the prettiest rock I have ever seen. The next day the 80 lbs of Tonga arrived and it was like 5 pieces and maybe 1/2 a lb of rubble in the whole box. Great rock, it's in the tank and cycling now and is going to make quite a display once it's cured. Thanks for all your help and I'm sure I'll be in touch with you on any further orders of livestock. It was great doing business with you. Happy Customer" Billy - Birmingham, AL 
Thanks to Eric for his Marshall Islands live rock photo "The box arrived without a hitch. How could anyone be disappointed with a box containing this much life?! There is sooo much coralline on this stuff and in so many different colors!! I found almost nothing that needed to come off and, I can tell that there is a lot more stuff that is gonna be growing on them soon. Problem free experience from beginning to end - I'm a happy reefer!" Follow up Letter: "The Marshall Island Live Rock cured very fast and, has done nothing but wonderous things for my tank. I am finding new daily growth of coralline, feather, fan & hair worms, several different kinds of desirable macro algaes (kinds my LFS charges over $40 for a small sprig of), encrusting montipora, Pocillopora, live mussels, and more new stuff keeps poping up weekly! Thank YOU VERY much!" Eric R. - New York, NY Thanks for this wonderful photo Eric! .... 
"Just wanted to let you know that the rock is curing wonderfully. I picked up the box last Wednesday night ... it had some cool stuff on it. Did daily partials for the first few days as the skimmer went into overdrive. So just wanted to say that this is really good rock ... surprisingly quick to cure ... this rock clearly was superior to others I’ve owned." Joon-Ho - New York, NY "The Marshall rock looks great, in fact it's better than any I have seen at any of the shops around here. It has tons of life on it! Everyday I'm able to see something new ... yesterday something was swimming in the water, I have no idea what it was but it was exciting to see, and also not to forget the featherdusters I've begun to see only after a week. Thanks for the great service and great rock." Jeremy - Minneapolis, MN "Wow!!! You sell great stuff! I don't think my feedback has anything to do with that. I think everyone has a hard time gaining trust on the internet and you have mine. Thank you for the great rock!!! It has been so much fun watching to see what comes out next. I have little feather dusters, two kinds of plant life, loads of different colored algae, and I saw some copepods. I've seen lots of beautiful tanks but none with such impressive rock. I count my blessings that I bought from you. Thank you for such an awesome start on my reef." Troy - Haltom City, TX 
Marshall Islands Live Rock Thanks for the photo Troy! "Mark was wetting his pants last night!! He is so happy with the rock. He even found a nice sized crab ... still alive as of last night. He said the rock was beautiful and he has never seen stuff so nice. Anyway, he said all is well and he is happy. So if he is happy I am happy. He even thanked ME last night for letting him get it. He comes home everyday from work ... what?, to say hi to his wife and kids??? NO!! to see his beautiful rock! LOL!!! Oh and by the way, I just looked at the rock ... there are some green plants starting to emerge ... looks like itty bitty ferns. P.S. I do want to say you are a wonderful company to deal with. I am very untrusting as I have been ripped off before, but your emails and calling was top rank! You made me feel very comfortable and knowing that the darn rock would get here!! We will certainly use your company (web site) in the future. It has been a bumpy pleasure ... not your fault, I know ... it was the airline's ... you smoothed it the best you could!! You guys are a great company and your emails even after the sale are really cool ... service after the sale ... that's what I like! All our best to your company!!" Mark and Stacie - Enola, PA ________________________ A special thanks to all of our customers who have shared their experience here with others ... thanks for taking the time to write! ________________________ CUSTOMER PHOTOS LIVE ROCK OVERVIEW LIVE ROCK PHOTOS & PRICING LIVE ROCK PHOTO GALLERY CURING LIVE ROCK LIVE ROCK FAQ ________________________ 
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