You may place your order from this page
by using the payment buttons in the chart above.
If you would prefer to receive an e-mail with
a payment link, please send us an e-mail or give us a call.
Upon placing your order online, you will be directed to a secure browser.
After we have received your order, we will send you
an e-mail, confirming your order and providing you
with some details in regard to when you can expect
your live rock to arrive.
It is vital that we know your nearest airport
as well as your phone number.
Please get this information to us by either ...
- Sending us an e-mail
- Giving us a call
- Typing it in the "Notes" section of the shopping
cart page when you are finalizing your order
Please note, although you may enter your phone
number if paying with your credit card, that information
is not sent to us, so you will need to make sure
we have your phone number by sending it to us in an
e-mail, calling us, or by entering it the "Notes" section
of the shopping cart page when finalizing your order.
We cannot begin to process your order without your
phone number, as it is necessary for all shipping papers.
Your personal information (address & phone number)
are required on shipping documents ... other than
that, your information, including your e-mail address,
is held in strict confidence and never shared with
anyone else for any reason.
Brief Instructions For Shopping Cart Use ...
Select type of live rock you are ordering and click on the
corresponding shopping cart button. If there is a special or
a quantity discount which you qualify for, be sure to use the
appropriate button for the quantity of live rock you are ordering.
Note that some selections are a quantity discount price, but
you will be entering the number of boxes desired when your
browser is actually in the "shopping cart."
If you are ordering more than one type of live rock,
click on the button to place it in your cart, then,
once at the shopping cart page, click "continue shopping"
to return to this page so you may complete your selections.
To change the quantity of something in your cart, simply
make the change in the space that shows the number of boxes
of live rock you are ordering ... then, click on the
"update cart" button and your order will be adjusted.
If you do not have a Paypal account, or if your Paypal password
isn't handy, simply click on the button to use your choice of credit card.
Visa, MasterCard, Discover Card, and American Express are accepted.
Your shopping cart payment will be made to our company name,
Note: If you use a middle initial, enter your first name and middle
inital in the same box, but don't use a period after your initial.
Or, if you use a first initial and middle name.
Our toll-free phone numbers
for calls within the U.S.
are open Monday through Friday
from 9:00 a.m. to 5:00 p.m.
If you have trouble getting through,
please call the following
cell phone number and we'll
call you right back.
birdfish @ livestockusa.org
Leadtimes for the various livestock products can fluctuate and
are dependent on where your live rock or corals originate from,
as the incoming flights may arrive on different days. Due to this,
ship days may vary. Also, we place our orders several days
in advance of the incoming shipments. If your order is placed
prior to our ordering day, your order may arrive in approx. five
days (or sooner), but if your order is placed just after our
ordering day (deadline), your order will more than likely arrive
with the subsequent incoming shipment, which can be a week+ later.
Also, there can be delays during certain times of the year.
Planning ahead is crucial when scheduling your livestock order ...
if you would like to find out what the shipping schedules are
in advance of placing your order, just send us a
message or give us a call.
If your live rock comes in lighter
than the paid estimated weight, you will receive a refund for
the difference immediately. If your live rock comes in heavier
than the estimated amount, a prompt payment for the
difference is expected and appreciated. The legal weight
of your live rock is determined at the place of origin and on
the invoice we receive ... see our article on Rock Weights.
Although not the norm, airline delays or mishandling can occur;
unfortunately, we have no control over this and cannot be held 100% responsible.
** Sorry ... our live rock cannot be shipped for pick up
in the Los Angeles metropolitan area or Canada.**
Please be sure to visit our
after you have placed your order.