Tracking Your Order

We help you keep track of where your live rock or corals order is
when it's enroute to you. After your order has been shipped,
you will receive your airline and airbill information.

You will also receive the phone number of your local cargo office
for your airline and other information in order to make it easy
to find out when your order will be arriving.

To learn the status of your order after it's been shipped,
we often use the tracking services provided by the airlines
on the Internet. Also, some airlines offer automated tracking
systems by using a toll-free phone number and entering your
airbill number. An airline cargo representative can also be
contacted if the status of your shipment is needed or if
you need directions to your airline's cargo office at the airport.

So, there are several methods that can be used to conveniently
track your shipment so you know when it will be arriving and
when it is actually available for pick up. Remember that most
airlines require at least an hour or more after your flight
has arrived before shipments are made available for pick up.

Below you will find some general information about the online
tracking services and general contact information for the airlines.

Other Notes ...
Your order should be picked up as close
to the time in which it becomes available
as possible ... this is normally one to two
hours after the actual arrival time of
the flight.  So, a shipment which arrives
at 1 p.m. will normally become available
for pick-up between 2 p.m. and 3 p.m.
It is  *always*  advised that you
contact your local cargo office
(if a local number is available)
prior to going over there to make sure
your shipment is on-hand and available
for pick-up.
  Do not drive to the airport
until you have absolutely confirmed that
your shipment has arrived and is available.

When you call your local cargo office to verify
that your order is available for pick-up,
you will also want to find out where the cargo
department is located. The cargo area is usually
at a different site than the passenger terminals, so
be sure to ask where the cargo counter is located.
Remember that your shipping will be paid directly
to the airline when you pick up your order.
Also ... take your airbill number with you to
for reference, as some airlines will require it.

Once you have found out that your shipment
has arrived, is available for pick-up, and where
it will be waiting for you, you're all set to go!

If you have placed an order with us, please be sure you have visited our ORDER CONFIRMATION page.







American Airlines
American Airlines Cargo

Enter your airbill number in the
"Track Your Shipment" box on the
front page of this website for a
detailed summary of your shipment


American Airlines Cargo
(800) 227-4622
Continental Airlines
Continental Cargo

Place your airbill number in the
"Track Shipments" box in the center of
the page. A new mini window will appear with
a search light logo ... wait until a result
appears, then click on the "plus-sign" next
to your airbill number for shipment details.


Continental Cargo
(800) 421-2456,
press "2" for cargo
Delta Airlines
Delta Cargo

Enter your airbill number in the
second box on the front page in center
column in "Shipment Tracking"
for details of your shipment;
you can also find local contact
information at "Cargo Facilities"


Delta Air Logistics
(800) 352-2746,
press "2" for cargo
Frontier Airlines
Frontier Airlines

(Shipment tracking is not
available at this website)


Frontier Airlines
(800) 394-2158
Midwest Express
Midwest Express

Please call their excellent
customer service department
for shipment tracking


Midwest Express
Airlines Cargo
(800) 892-6580,
press "5" for cargo
Northwest Airlines
Northwest Airlines

See "Track Your Shipment"
link on the front page


Northwest Airlines Cargo
(800) 692-2746,
press "1" for automated tracking
Southwest Airlines
Southwest Airlines Cargo

Enter your airbill number in the
"Fast Track" box on the front page
of this website ... you can also
find your local cargo office contact
information at the "Locations" link


Southwest Airlines Cargo
(800) 533-1222,
press "2" for cargo
United Airlines
United Airlines Cargo

Enter your airbill number in the
tracking box at the top or in the
center of the front page


United Airlines Cargo
(800) 722-5243,
press "4" for cargo
US Airways
U.S. Airways

Enter your airbill number in
the "Cargo Tracking" box
or look up information
at "Cargo Facilities"


U.S. Airways Cargo
(888) 300-0099







SHIPPING RATES

SHIPPING INFORMATION



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