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Tracking Your Order We help you keep track of where your live rock or corals order is when it's enroute to you. After your order has been shipped, you will receive your airline and airbill information. You will also receive the phone number of your local cargo office for your airline and other information in order to make it easy to find out when your order will be arriving. To learn the status of your order after it's been shipped, we often use the tracking services provided by the airlines on the Internet. Also, some airlines offer automated tracking systems by using a toll-free phone number and entering your airbill number. An airline cargo representative can also be contacted if the status of your shipment is needed or if you need directions to your airline's cargo office at the airport. So, there are several methods that can be used to conveniently track your shipment so you know when it will be arriving and when it is actually available for pick up. Remember that most airlines require at least an hour or more after your flight has arrived before shipments are made available for pick up. Below you will find some general information about the online tracking services and general contact information for the airlines. |
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Other Notes ... Your order should be picked up as close to the time in which it becomes available as possible ... this is normally one to two hours after the actual arrival time of the flight. So, a shipment which arrives at 1 p.m. will normally become available for pick-up between 2 p.m. and 3 p.m. It is *always* advised that you contact your local cargo office (if a local number is available) prior to going over there to make sure your shipment is on-hand and available for pick-up. Do not drive to the airport until you have absolutely confirmed that your shipment has arrived and is available. |
When you call your local cargo office to verify that your order is available for pick-up, you will also want to find out where the cargo department is located. The cargo area is usually at a different site than the passenger terminals, so be sure to ask where the cargo counter is located. Remember that your shipping will be paid directly to the airline when you pick up your order. Also ... take your airbill number with you to for reference, as some airlines will require it. Once you have found out that your shipment has arrived, is available for pick-up, and where it will be waiting for you, you're all set to go! |
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If you have placed an order with us, please be sure you have visited our
ORDER CONFIRMATION page.
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American Airlines Cargo Enter your airbill number in the "Track Your Shipment" box on the front page of this website for a detailed summary of your shipment |
American Airlines Cargo (800) 227-4622 |
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Continental Cargo Place your airbill number in the "Track Shipments" box in the center of the page. A new mini window will appear with a search light logo ... wait until a result appears, then click on the "plus-sign" next to your airbill number for shipment details. |
Continental Cargo (800) 421-2456, press "2" for cargo |
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Delta Cargo Enter your airbill number in the second box on the front page in center column in "Shipment Tracking" for details of your shipment; you can also find local contact information at "Cargo Facilities" |
Delta Air Logistics (800) 352-2746, press "2" for cargo |
![]() Frontier Airlines (Shipment tracking is not available at this website) |
Frontier Airlines (800) 394-2158 |
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Midwest Express Please call their excellent customer service department for shipment tracking |
Midwest Express Airlines Cargo (800) 892-6580, press "5" for cargo |
![]() Northwest Airlines See "Track Your Shipment" link on the front page |
Northwest Airlines Cargo (800) 692-2746, press "1" for automated tracking |
![]() Southwest Airlines Cargo Enter your airbill number in the "Fast Track" box on the front page of this website ... you can also find your local cargo office contact information at the "Locations" link |
Southwest Airlines Cargo (800) 533-1222, press "2" for cargo |
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United Airlines Cargo Enter your airbill number in the tracking box at the top or in the center of the front page |
United Airlines Cargo (800) 722-5243, press "4" for cargo |
![]() U.S. Airways Enter your airbill number in the "Cargo Tracking" box or look up information at "Cargo Facilities" |
U.S. Airways Cargo (888) 300-0099 |
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SHIPPING INFORMATION |
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